F.A.Q
- Can I choose multiple finish colors in an order (one sale unit)
- Yes, we support mixture of colors in one sale unit. Please just choose the 'Mixing' from the color option and leave a note on the order with the quantity divided for each color.
- What shall I do if I have a problem of working with 'Custom Now'
- If you don't have a transparent image of logo, or there is a software problem to work the 'Custom Now' properly, please send your logo image to us via email or Facebook Messenger. We will work out a mock-up for you.
- Shall I send or upload the logo image each time I place an order
- You don't have to upload your logo if Findingbox has already processed with it before. We may contact you to confirm if the shape/size of products is different to the previous order you placed. Only the logo design is a new one, you need to upload or send the image to Findingbox.
- How long will the product be ready to ship (lead time)
The lead time depends on the processing methods.
Basically laser engraved and mechanical engraved product takes 2 ~ 3 business days, and you can pay rush order to make it finished in 24 hours.
The printed cotton pouch takes one week, and gold foiled pouch takes 10 days.
The etched product takes 2 weeks roughly.
- What's the time frame of shipment
As default, we ship via registered airmail, which takes 2 ~ 3 weeks to major countries. Sometimes it would be late due to the mailing traffic and custom processing efficiency.
We strongly recommend shipping by DHL, which takes 3 days to USA, Australia, Japan and some Asia countries, and 3 ~ 5 days to all the other countries.
